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SHIPPING & RETURNS

Shipping Info

Australian Customers

We’ve chosen Australia Post to handle delivery of all our orders. Australia Post offers a safe, fast, cheap and reliable service. If you’re in a rush for your purchase Express Post offers next business day delivery Australia wide. Each item in the store is individually weighed and our shipping calculator works out the actual postage cost.

Overseas Customers

For most orders we recommend Air Mail shipping, Australia’s Air Mail rates are some of the cheapest in the world and they also provide a swift shipping time. Other options include Express Post International, Express Courier International and Sea Mail.

International orders may be subject to local taxes and duties. It is the buyers responsibility to understand and pay these.

Making a Return

Australian Customers

If you change your mind after your goods have arrived you may send them back within 30 days of receipt. You must contact us for a goods return authorisation number first. No goods will be accepted without this number. Reseal the package, with your invoice attached to the front, write the return authorisation number on the back, mark it ‘Return To Sender’ and you can send it via Australia Post. If you have simply decided that you don’t want the order we will refund the value of the goods or credit the value against a future order. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged.

Overseas Customers

If you change your mind after your goods have arrived you may send them back. You must contact us for a goods return authorisation number within 30 days of receipt. No goods will be accepted without this number. Reseal the package, with your invoice attached to the front, write the return authorisation number on the back, and post it back to ELEFANT TRAKS Australia. If you have simply decided that you don’t want the order we will refund the value of the goods. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged, in which case we will be happy to refund both the product and delivery costs.

Refunds can only be credited against the original card.

Please send returns to:

Elefant Traks
PO Box 286
Marrickville NSW 1475

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SHIPPING & RETURNS

Shipping Info

Australian Customers

We’ve chosen Australia Post to handle delivery of all our orders. Australia Post offers a safe, fast, cheap and reliable service. If you’re in a rush for your purchase Express Post offers next business day delivery Australia wide. Each item in the store is individually weighed and our shipping calculator works out the actual postage cost.

Overseas Customers

For most orders we recommend Air Mail shipping, Australia’s Air Mail rates are some of the cheapest in the world and they also provide a swift shipping time. Other options include Express Post International, Express Courier International and Sea Mail.

International orders may be subject to local taxes and duties. It is the buyers responsibility to understand and pay these.

Making a Return

Australian Customers

If you change your mind after your goods have arrived you may send them back within 30 days of receipt. You must contact us for a goods return authorisation number first. No goods will be accepted without this number. Reseal the package, with your invoice attached to the front, write the return authorisation number on the back, mark it ‘Return To Sender’ and you can send it via Australia Post. If you have simply decided that you don’t want the order we will refund the value of the goods or credit the value against a future order. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged.

Overseas Customers

If you change your mind after your goods have arrived you may send them back. You must contact us for a goods return authorisation number within 30 days of receipt. No goods will be accepted without this number. Reseal the package, with your invoice attached to the front, write the return authorisation number on the back, and post it back to ELEFANT TRAKS Australia. If you have simply decided that you don’t want the order we will refund the value of the goods. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged, in which case we will be happy to refund both the product and delivery costs.

Refunds can only be credited against the original card.

Please send returns to:

Elefant Traks
PO Box 286
Marrickville NSW 1475

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